Last updated: June 08, 2025
Return & Refund Policy – Nielseun
At Nielseun, we want your shopping experience to feel clear, fair, and stress-free. While we take great care to inspect and pack every order before it leaves our hands, we know there can be situations where a return or refund is needed. This policy applies to all orders shipped to the United States and Nigeria, with the same terms for both regions.
1. Policy Overview
| Category | Details |
|---|---|
| Return Window | Within 90 days of receiving your order |
| If it’s Nielseun’s fault (defect, damage, wrong item) | Free return with prepaid return label |
| If it’s a personal request (change of mind, wrong size) | Customer pays return shipping |
| Refund Timeframe | Up to 7 business days after receiving the returned item |
| Refund Currency | USD, returned to the original payment method |
| Extra Fees | No restocking, re-import, or handling fees |
2. Conditions for an Eligible Return
For us to accept and process your return smoothly, please make sure all the following are met:
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Return request timeframe: You must contact us within 90 days from the date the order was delivered. Requests made after this period cannot be processed because we cannot guarantee the product’s resale condition.
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Item condition: The product must be brand new — never worn, never washed, never altered in any way — and all original tags or labels must still be attached. Any sign of use or damage not present at delivery may make the item ineligible for return.
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Packaging and proof of purchase: The original packaging (such as polybags, boxes, or garment wraps) should be included, along with documentation showing the purchase, such as your order number, invoice, or confirmation email.
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Same condition as received: The product should look and feel as it did when it arrived, so we can verify its authenticity and value before approving a refund or exchange.
These conditions help us maintain a fair process for all customers and ensure the returned item can be restocked without dispute over its quality or authenticity.
3. Return Process
A. If it’s Nielseun’s fault (Applies when the product is defective, damaged during shipping, or you received the wrong item.)
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Contact us promptly: Send an email to our support team with your order details and clear photos showing the defect, damage, or incorrect item.
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Verification: Once we review and confirm the issue, we’ll email you a prepaid return shipping label so you can send the item back at no cost.
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Resolution: You can choose to receive a replacement (same product, same size, same color) or a full refund, which will also include the original shipping fee you paid.
B. If it’s a personal request (Applies when you ordered the wrong size, changed your mind, or no longer want the item.)
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Return shipping cost: You’ll need to pay for the shipping to send the product back to us.
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Shipping method: We strongly recommend using a trackable shipping service to ensure the package reaches us safely.
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Refund amount: Once the item is received and passes inspection, we’ll issue a refund for the product price only. The original shipping fee will not be refunded.
By handling personal-request returns this way, we can keep prices fair for all customers while still offering flexibility if your needs change after purchase.
4. Items That Cannot Be Returned
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Final sale or clearance items
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Gift cards
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Products that have been worn, washed, or altered (unless faulty)
These items cannot be resold as new, which is why they are not eligible for return.
5. How to Start a Return
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Contact us
Email: [email protected] within 90 days of delivery.
Include: Order number, reason for return, and photos (if relevant).
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Get return instructions
Our team will respond within 1–2 business days with detailed steps and a shipping label (if eligible).
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Send the item back
Pack securely and ship to: Nielseun – Returns Department 868 White Oak Dr, Spring Creek, NV 89815, United States
6. Refund Timeframe & Method
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Refunds are processed within 7 business days of receiving your returned item.
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All refunds are made in USD to your original payment method.
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We’ll send you a confirmation email once the refund is issued.
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Depending on your bank or payment provider, it may take an additional 3–7 business days for the funds to appear in your account.
7. Shipping & Processing Times for Orders
| Region | Order Processing Time | Estimated Delivery Time |
|---|---|---|
| United States (Mainland) | 1–2 business days | 5–6 business days |
| Nigeria | 1–2 business days | 8–10 business days |
Delivery times vary mainly due to distance and customs clearance procedures for international shipments.
8. Contact us
If you have any questions, please do not hesitate to contact:
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Address: 868 White Oak Dr, Spring Creek, NV 89815, United States
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Email: [email protected]
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Phone: +1 (775) 371-0020
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST